Reference

What Governs Your Account on rajalagit

These terms set out how rajalagit operates your account, handles your data, and applies rules to transactions made through DANA, OVO, or GoPay. Access and eligibility depend on local law and are available only in regions where permitted.

Account TermsData & PrivacyCookie PolicyDANA, OVO, GoPay ScopeEligibility by Region
rajalagit What Governs Your Account on rajalagit
LEGAL CONTACT PATHS

Reach Us About a Policy Question

If something in our legal terms is unclear — or you need to raise a data request, a wallet transaction dispute, or an account access issue — our support team handles those directly. Use the channel that works best for you and describe your account concern clearly so we can respond with the right information.

Team online

Live Chat

Open the chat window from your account dashboard. Describe the legal or account concern and a support agent will respond. Available during active service hours.

Email Support

Send a detailed message with your registered wallet number — DANA, OVO, or GoPay — so we can locate your account and address the policy query accurately.

Account Help Centre

The help section inside your account covers common policy questions: data requests, cookie settings, and how to update wallet details linked to your account.

HOW WE HANDLE THIS

Data, Security and Account Integrity

Our handling of your account is built around four practical areas: how we store your data, how cookies work on our platform, how we secure your account access, and how you can request changes. Each one is explained below so you know exactly what to expect.

Data Handling

Your personal and wallet data — including the DANA or OVO number on your account — is used only for verification and transaction processing. We do not sell it to third parties.

Cookie Policy

We use cookies to keep your session active and to remember account preferences. You can manage cookie settings through your browser, though some account functions may require them.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately and we'll lock the account while we investigate.

Requesting Changes

To update your registered wallet — switching from GoPay to DANA, for example — submit a request through live chat or email. Identity verification is required before any wallet change is approved.

Your Legal and Account Rights, Explained

These are the questions our support team gets most often about account terms, data rights, and wallet policy. If your question isn't covered here, reach us through live chat or email with your account details.

We hold your registration details, the wallet number you linked — DANA, OVO, or GoPay — and a log of your transaction history. Contact support to request a data summary at any time.

Access depends on local law and is available in regions where it is permitted. If your location qualifies, you can open an account and use DANA, OVO, or GoPay to fund it.

Send a data removal request through our email support channel, including your registered wallet number for account identification. We will process the request in line with our retention obligations.

We log all transactions on our side. For disputes originating inside the wallet app, you'll need to raise those with GoPay or OVO directly. Our team can provide transaction records to support your case.

We update terms when operational or legal conditions require it. Continued account use after an update is treated as acceptance. Check this page periodically for the current version.

Submit a wallet-change request via live chat or email. You'll need to complete identity verification first. Switching between DANA, OVO, and GoPay is supported once verification is confirmed.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.