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How rajalagit Handles Your Personal Data

When you open an account and connect your DANA, OVO, or GoPay wallet, you share information with us. This page explains exactly what we collect, why we collect it, and how you can request changes or deletions — no legal fog, just a straight…

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access, correct, or delete the data we hold on your account — or if you have any question about how your wallet details are used — our support team handles privacy requests directly. Reach out through any of the channels below and we will respond to your request as quickly as our queue allows.

Team online

Live Chat

Open the chat widget while logged into your account. State your request clearly — data access, correction, or deletion — and an agent will pick it up.

Email Support

Send your privacy request to our support email address shown in your account settings. Include your registered contact detail so we can verify your identity quickly.

Account Settings

Some data updates — like your registered phone number or linked wallet — can be changed directly inside Account Settings without contacting support at all.

What We Collect and Why It Matters

rajalagit Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect information you give us directly — your name, contact details, and the wallet identifier linked to your DANA, OVO, or GoPay account when you make a deposit or withdrawal. We also collect device and session data: your browser type, IP address, and pages visited.

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This helps us detect unusual login activity and keep your account secure. Transaction records are kept to process payments accurately and to meet any applicable reporting requirements under local law. We do not sell your personal data to third parties. Any data sharing with payment processors
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— such as the rails behind DANA, OVO, or GoPay — is limited strictly to what is needed to complete a transaction. Analytics data is processed in aggregate so no individual account is identifiable. Your continued use of the platform from Bekasi, Tangerang, or anywhere else
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in Indonesia where access is permitted under local law means you acknowledge this data practice. You can withdraw consent by closing your account and requesting deletion — details in the contact section below.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT IT

Data Handling, Cookies and Account Security

Every piece of data we hold is protected through a combination of encryption in transit, access controls, and routine security checks. We use cookies to keep your session active and to remember your preferred wallet — so if you logged in last time with GoPay, we surface that option first. You can clear cookies in your browser at any time, though doing so will log you out. We retain transaction data for as long as required under applicable local law; account data is deleted within a reasonable period after a confirmed account-closure request.

Encrypted Transfers Data moving between your device and our servers — including wallet details for DANA, OVO, GoPay — travels over SSL encryption so it cannot be intercepted in transit.

Cookie Controls We use session cookies and preference cookies. You can manage or block cookies through your browser settings; blocking them may affect login and wallet-selection functions.

Data Retention Policy We keep your account and transaction records only as long as local law requires or your account stays active. Once you close your account, deletion begins within a defined window.

Third-Party Access Limits Payment processors handling DANA, OVO, and GoPay transactions receive only the minimum data needed to clear the payment — nothing beyond the transaction reference and amount.

Common Questions About Your Data Rights

The questions below cover the privacy scenarios we hear about most — from wallet data to deletion requests. If your question is not here, the support paths above are the fastest route to an answer.

We collect your name, contact detail, and the wallet ID you link — whether that is DANA, OVO, or GoPay. Device and session metadata are also logged to protect your account from unauthorised access.

Wallet identifiers are stored only for as long as your account is active. Once you close your account and request deletion, wallet references are removed within our standard retention window.

Yes. Submit a data-access request through live chat or the support email shown in Account Settings. We will verify your identity and provide a summary of the data we hold on your account.

Contact details and some wallet preferences can be updated in Account Settings directly. For changes that require identity verification, reach support via live chat with your account details ready.

We share data only with payment processors needed to complete DANA, OVO, or GoPay transactions, and only the minimum required. We do not sell personal data to advertisers or data brokers.

Send a deletion request through live chat or support email after closing your account. We will confirm receipt and process the deletion in line with any local law retention requirements that apply.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How rajalagit Handles Your Personal Data

Reach Us About Your Privacy Rights

Live Chat

Email Support

Account Settings

Data Handling, Cookies and Account Security

Common Questions About Your Data Rights

01 What personal data does rajalagit collect when I register?

02 Is my DANA, OVO, or GoPay wallet number stored permanently?

03 Can I request a copy of all data rajalagit holds about me?

04 How do I update incorrect personal information on my account?

05 Does rajalagit share my data with other companies?

06 How do I request that my account data be deleted?

Privacy Policy

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